Legal Framework

O Walking will always try to carry out the planned activities, however, as we all know, there are situations to which we may be totally oblivious and which force us to change or even cancel an event. We can assure you of one thing: we will do everything we can to minimise the disruption caused.

O Walking reserves the right to cancel or change the proposed events in situations such as:

1. The minimum safety conditions for the event do not exist;
2. In adverse weather conditions;
3. Legal conditions that prevent the event from taking place, beyond the control of Caminhando
4. Not having the minimum number of participants needed to hold the event;
5. Sudden illness or force majeure of any of the monitors assigned to the event
6. In the case of events lasting longer than 24 hours (specific to the Travel Agency), as a result of adverse weather conditions or any other occurrences that make it impossible to carry out a particular route or visit, these will be altered or replaced by others, and the client cannot jeopardise the full realisation of the event, as they are the result of force majeure, which is beyond everyone's control.

In the event of the event not taking place on the scheduled date, the Walking will reschedule the event for a new date. If the registered client is unable to attend on the new date, they will be given the opportunity to choose another event of equal or greater value.

In the case of Boat tripsIf the event does not take place on the scheduled date, due to adverse weather conditions such as the state of the sea, rain, wind, etc., the client may opt for another event at a later date to be agreed. If it is impossible to repeat the event, the client may use the amount for any other event.

For events lasting less than 24 hours

In the event of a cancellation by the client, they will receive a full refund if they do so up to 72 hours before the start of the event. If the event is "full", cancellation will not be possible unless there is an agreement with Caminhando.pt.

For events lasting more than 24 hours

For programmes in mainland Portugal, cancellations requested between 30 days and 15 days before the date of the trip will only be refunded at 25% of the total value of the event. Cancellations less than 15 days before the date of the event do not entitle you to a refund.

For programmes outside mainland Portugal amounts paid in advance will not be refunded, unless otherwise agreed with the client. If the programme involves flight tickets, the amounts paid will not be refunded.

Prazos de cancelamento para viagens fora de Portugal Continental com bilhetes de avião incluídos:

• Até 120 dias antes da data de viagem: devolução do valor integral da viagem
• Até 90 dias antes da data de viagem: devolução dos valores pagos, excepto o valor do bilhete de avião e custos de cancelamento
• Até 60 dias antes da data de viagem: dev0lução de 25% do valor da viagem, depois de deduzido o valor do bilhete de avião e custos de cancelamento
• Até 30 dias antes da data de viagem: devolução de 10% do valor da viagem, depois de deduzido o valor do bilhete de avião e custos de cancelamento
• A menos de 30 dias antes da data de viagem: não existe qualquer reembolso

However, there may still be specific conditions for each event. In any other case of late cancellation, please contact us. Caminhando is committed to always trying to find the best solution for each case.

Advance payment means all amounts paid, including the booking fee.

For programmes outside mainland Portugal, with land transport, cancellations that take place less than 45 days before the date of the event have a cancellation fee of 100€. Less than 30 days before the date of travel, the cancellation fee is €250. There is no right to a refund of the amount paid less than 15 days before the event.

The deadline for payment for journeys lasting more than 24 hours is no later than 60 days before the date of the journey. In the event that the amount has been requested and the client does not comply, José António Barão Machado Rodrigues, Citizen Card no. 9113908 and VAT no. 196840040 has the right to exclude the client from the trip, and the client does not have the right to request reimbursement of any amounts already paid.

Cancellation costs: In cases where the cancellation involves associated costs, these will be deducted from the amount to be refunded (costs of returning money, bank transfers or other costs, attracting other customers, money not returned by the accommodation, etc). The cancellation fee for these trips is €25 per participant.

Refund requested by the customer

If the customer requests a refund (due to postponement or cancellation by the service provider - José António Rodrigues) - Caminhando.pt, the refund must be made within a maximum of 30 days, after which time it is no longer possible to refund the amount in question.